Pricing
Rudder subscription gives access to advanced features as plugins, as well as extended maintenance and support.
Rudder’s offering is based on a subscription model, allowing it to adapt to your needs. Several service levels are available, with one or two functional modules. Flexible pricing options are available for multi-year purchases, larger volumes, academic institutions or partners.
You wish to reach us to refine a price estimate? Contact us via the form.
Standard Plan
- With one module included:
- Configuration & patch management
- or
- Security management
- And with:
- 18 months guaranteed maintenance
- Guaranteed first response in 4 hours
- Workaround delivered via a procedure
- Security and bug fixes in the next release
- 2 support users with 10 hours of assistance
- Support via customer portal or email
- Subscription manager
*Cost shown does not include the required one-time Professional Onboarding fee.
Premium Plan
- With one module included:
- Configuration & patch management
- or
- Security management
- All Rudder standard plan, plus:
- 24 months guaranteed maintenance
Support with premium SLA
- Guaranteed first response in 1 hour
- Workaround delivered via a procedure or packaged and patched files
- Guaranteed workaround time
- Security and bug fixes in the next release
- 10 support users with 20 hours of assistance
- Support via Slack or phone
- Dedicated Customer Success Manager
*Cost shown does not include the required one-time Professional Onboarding fee.
Essential Plan
- With one module included:
- Configuration & patch management
- or
- Security management
- And with:
- Subscription manager
Standard Plan
- With one module included:
- Configuration & patch management
- or
- Security management
- All Rudder basic plan, plus:
- 18 months guaranteed maintenance
- Guaranteed first response in 4 hours
- Workaround delivered via a procedure
- Security and bug fixes in the next release
- 2 support users with 10 hours of assistance
- Support via customer portal or email
Premium Plan
- With one module included:
- Configuration & patch management
- or
- Security management
- All Rudder standard plan, plus:
- 24 months guaranteed maintenance
Support with premium SLA
- Guaranteed first response in 1 hour
- Workaround delivered via a procedure or packaged and patched files
- Guaranteed workaround time
- Security and bug fixes in the next release
- 10 support users with 20 hours of assistance
- Support via Slack or phone
- Dedicated Customer Success Manager
Professional services
Rudder team and our partners are commited to offer comprehensive trainings, deep product expertise and best practice guidance to our users and customers. Several packaged service offerings are described below, but we are fully available to assist you with customized services. Do not hesitate to contact us for detailed pricing or a personalized quote.
Certifying courses
Instance set-up
Allows the implementation of a Rudder instance in production, including essential parameterization and high availability.
Consulting
FAQ
A node is a system (server, virtual machine, container, workstation, laptop, IoT, either physical or virtual, either in private cloud or in public cloud) on which you install a Rudder agent.
Subscribed nodes is the maximum number of nodes until the next billing (usually next year). Subscribed nodes are counted by 50 below 500 nodes, 100 below 2 000 nodes and 500 above.
All prices about subscription are based on upfront payment with an annual commitment and tacit reconduction. Other billing options, such as monthly or quarterly are possible in options.
Yes, an agreement is needed for license, usage and support purposes. Signed contract is a prerequisite to access to your subscriptions and support interface. If the contract should be modified, the option “Customer Care Program” needs to be bought.
We are always looking to partner with academics, schools, technology and service providers and resellers. Please ask your sales contact about our programs.
